Meta is reportedly working on an issue with a software update that crippled some Quest 2, Quest 3 and Quest 3S headsets, the company Office has partnered. The original company pissing off customers by not only releasing a faulty update, but then telling affected buyers that they will not fix the problem because the headsets are out of warranty, said The Verge reported.

Now, Meta appears to be positive about the issue, saying that it is working on a fix “for all users” and saying that customer support has “a new direction in how to support users .” Some buyers said to Reddit that they received an email confirmation that the company will provide out-of-warranty service for its fault.

“We discovered a software update issue that caused some Quest 2/3/3S headsets to become unresponsive and unable to start properly,” wrote Meta in its help center. “We are actively working to resolve the issue for all users, but in most cases, you will now be able to use your device in a normal way. 3S, click the button below for the next step Quest 2 or 3 users, please contact us to get support.

The problem dates back to December 6th, when Meta said that software updates affect Quest 3S devices at the time. The update includes features such as a virtual desktop, faster hand tracking, easy pairing with Windows 11 PCs and more.

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