Late night food delivery became a heartwarming experience for a Delhi resident, who shared the heartwarming story of a young Zomato delivery executive who worked tirelessly to support his family. The encounter inspired him to reach out to Zomato CEO Deepinder Goyal with a heartfelt call for change.

Delhi resident Himanshu Bohra had placed an order at 3am, not knowing that the delivery would bring him face to face with someone whose story would leave him “deeply shaken”.

“Last night, after finishing my work at 3 am, I ordered my food from Zomato. When the bell rang, I got up to open it. There was Shiva Sarkar, the executive of cast, with a warm smile despite how cold it was outside,” she said in her message.

The delivery executive, Shiva Sarkar, a young man in his early twenties, arrived at Bohra’s door with a warm smile despite the cold night. Yet his eyes carried a quiet charge, hinting at a story waiting to be told.

“There was something in his eyes: a heaviness, an unspoken struggle,” Bohra explained.

Moved by his behavior, Bohra invited Shiva inside and offered him a glass of water. As they talked, Shiva opened up about his life. After losing his father, he had to drop out of school in class 8 to support his family. Now, he works late into the night delivering food, using his earnings to save for his younger sister’s wedding, all while carrying the weight of his responsibilities.

“Shiva, barely 20-21 years old, broke down in tears as he shared his story. He had to drop out of school after 8th grade when his father died. The weight of responsibility forced him to take this job to support his family,” Bohra said.

He added: “Her dreams of education, of carefree youth, were replaced by long nights and the heavy burden of making sure her sisters could get married next year. I sat there, in awe of the his strength. This young man, who should pursue his aspirations, races against the clock to reach the end of the month, with a determination that can only be admired.”

The encounter left Bohra reflecting on the sacrifices made by countless delivery executives like Shiva, who put aside their dreams to shoulder the burdens of their families.

“As we talked, I couldn’t stop thinking: How many Shivas are there? Young people are giving up their education, their aspirations and their potential just to keep their families going,” Bohra shared in his post.

As Shiva left with a smile and a heartfelt “thank you,” Bohra was left struggling with a whirlwind of emotions. “What can we do for them? Could Zomato, with its vast reach and influence, consider introducing initiatives like skill-upgrading programmes, scholarships or accessible loans to support these unsung heroes?” he suggested.

Bohra turned his heartfelt reflection into a call to action, addressing Zomato CEO Deepinder Goyal directly in his post.

He wrote, “Deepinder Goyal, I really appreciate the Zomato app, but can we do more? Can we as a society support these individuals who silently carry the weight of the world on their young shoulders?”

Accompanied by a photo of Shiva, shared with his consent, the post resonated deeply and quickly went viral, sparking widespread debate online.

Zomato was quick to acknowledge the post. “Hi Himanshu, thanks for calling this out to us. This sounds quite inspiring and we are proud of our delivery universe. If possible, please help us with the order ID via private message so that we can express your appreciation to our delivery partner,” said Zomato.