A Mumbai-based Blinkit customer, Harsh Gupta Madhusudan, recently alleged that a delivery partner threatened and harassed him following a refund dispute over an overnight order. He shared details of the incident on X, tagging Blinkit, Zomato and CEO Deepinder Goyal, and described the experience as harrowing for his family.

According to Madhusudan, the delivery partner canceled the order after it had already been delivered, without any explanation. Because the order was prepaid, Blinkit automatically initiated a refund. Madhusudan claimed that the delivery partner demanded payment directly from him, referring to it as “his money”.

“We placed the order at the last minute last night (prepaid order of Rs 4658 or so). We received the order. Then the delivery person, for some strange reason, canceled the order. Then the company automatically initiated a refund, which will be processed on January 2nd,” he wrote to X. He added, “We have told the company many times to cancel the refund if necessary, as we have also told some of the items, etc. that if we receive the refund, we will immediately pay the company again.”

The situation allegedly escalated when the delivery partner repeatedly tried to visit Madhusudan’s residence, clamoring for “his” money, despite the company telling him to route any payments through the platform. When he was denied entry by security personnel, Madhusudan claimed that the delivery partner sent other people, believed to be cast mates, to his home while he was away.

“He sent his ‘friends’ (I think the delivery guys too) when he wasn’t home, saying they just wanted to ‘talk’ – the friend threatened our domestic help and my wife, who luckily didn’t answer the door,” Madhusudan wrote. He added that he is not disclosing the identity of the delivery partner at this time, but may do so if necessary.

Expressing his anger over Blinkit’s response, Madhusudan said, “Now the company is saying take care of your family’s safety. We are exploring all options, but is this how Zomato, Deepinder Goyal, is treating its customers and leaving them in the lurch?”

He also stressed that he had no intention of withholding any items without payment. “Whether you want to blacklist someone or not, that’s your call. We take your order and pay you, and your terms with the delivery person are with them. We have no intention of taking a paisa from the item without paying – our order history will confirm the same.”

Alongside his post, Madhusudan shared screenshots of the Blinkit app showing that a refund of Rs 4,658 had been initiated and was scheduled to be credited to his UPI account on January 2, 2026. He also posted screenshots of his conversation with Blinkit support, where he wrote, “My delivery partner wants me to return the order and cancel it now!”. He added: “I get threatening calls at 5am through no fault of my own. Please do not accept orders at this time if they cannot be executed.”

In response to the post, Blinkit apologized for the incident and said it was investigating the matter. Calling the situation “extremely worrying”, the company said: “This is extremely worrying and we understand how distressing and unsafe this situation must feel for you and your family. Your safety is a priority for us.” Blinkit added: “We are urgently reviewing this matter internally and will get back to you with an update as soon as possible.”